Founder Systems
AI Customer Support Workflow: When to Use It, When Not To
Where AI belongs in a solo founder's support workflow and where it destroys trust, with a five-rung automation ladder and a reversibility test.
#solo founder support
2 articles
SaaS Playbooks
The Solo-Founder Customer Support Playbook
A customer support playbook for solo founders: the channels to run, response-time targets, cheap tooling, and how to turn support into product insight.