AI Customer Support Workflow: When to Use It, When Not To
Where AI belongs in a solo founder's support workflow and where it destroys trust, with a five-rung automation ladder and a reversibility test.
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How a technical founder runs the whole company alone — time systems, decision frameworks, focus, energy, and the boring infrastructure (LLC, banking, taxes) that keeps the lights on.
9 articles
Where AI belongs in a solo founder's support workflow and where it destroys trust, with a five-rung automation ladder and a reversibility test.
Runway planning for bootstrapped founders: how to calculate your runway, the scenarios that extend it, and how to decide before the money runs out.
How to form a US LLC as a non-resident founder: Doola vs Stripe Atlas vs Firstbase, getting an EIN without an SSN, and the gotchas nobody warns you about.
A weekly review built for solo technical founders: the exact questions to ask, what to track, how to run it in under an hour, and a reusable template.
An honest look at referral loops for SaaS: where they genuinely work, why they backfire for most bootstrappers, and what to do instead of bolting one on.
How to build a SaaS demo video that converts: the 90-second structure, what to show, recording setup for solo founders, and where to put it.
How to turn an open-source project into SaaS revenue: the open-core line, what to charge for, hosting vs features, and the model that converts.
A SaaS onboarding email sequence that reduces churn: which emails to send, when to trigger them, and what each one should make the user do.
Where the first paying SaaS customer actually comes from: a by-hand sourcing map, the concierge close, and the exact script for asking someone to pay.